Warranty Policy

At Briton Interio Pvt. Ltd., we stand by the quality of our craftsmanship. All furniture items are warranted to be free from defects in materials and workmanship. Warranty durations vary by product category and are effective from the date of delivery, as outlined below.

General Terms and Conditions

 

  1. Reporting of Defects: Any visible defects or inconsistencies with the order must be reported within 7 days of discovery. Please send an email to [email protected] with a detailed description and clear photographic evidence. Claims made after this period will be treated as acceptance of the product in its delivered condition.
  2.  Product Variations: Due to the handcrafted nature of our furniture, slight variations in design, colour, size, and finish are to be expected and appreciated as part of the unique character of each piece.
  3. Proof of Purchase: Retain your purchase receipt, as it is required to process any warranty claims.

Warranty Coverage by Product Type

  • Sofas, Sofa Beds, Armchairs, Beds, Storage Beds, Daybeds, Ottomans (including models with movable headrests)
  • Frame Structure: 1-Year Limited Warranty
  • Soft Furnishings (Foam, fibre, feathers, fabric/leather covers, stitching): 1-Year Limited Warranty
  • Other Components (zips, springs, suspension, fasteners, legs, mechanisms): 1-Year Limited Warranty
  • Dining Chairs: 1-Year Limited Warranty
  • Cabinetry (TV Units, Sideboards), Dining Tables, Bookcases, Freestanding Shelving: 1-Year Limited Warranty
  • Wooden Bed Frames: 1-Year Limited Warranty
  • Lighting and Electrical Accessories: 1-Year Limited Warranty
  • Mattresses: 10-Year Limited Warranty, excluding:
  • Fabric damage (stains, burns, pilling, loose covers)
  • Normal body indentations
  • Comfort preferences (e.g. too soft/firm)

LIMITATIONS AND EXCEPTIONS:

  • Natural Material Characteristics: Features such as grain patterns, colour variations, and other natural marks in materials like wood are not considered  defects.
  • Exclusion of Wear and Tear: Deterioration due to normal ageing, including but not limited to wear, staining, and fading, is not covered.
  • Upholding care and appropriate use are crucial to maintaining your entitlements under this warranty. The warranty becomes void if your Dtale Modern product is harmed due to harsh cleansers, abrasive
    agents, or unsuitable cleaning substances.
  • This warranty doesn’t encompass damage stemming from neglect, mistreatment, routine ageing, or mishaps, such as, but not restricted to, burns, incisions, abrasions, ruptures, dents, discoloration, or harm
    from household pets.
  • This warranty isn’t applicable for products utilised outdoors, unless explicitly declared otherwise
  • Any alterations to the product by the customer or entities unauthorised by Dtale Modern will render this Warranty null and void.
  • The Warranty is not valid for products not directly acquired from Dtale Modern.
  • Items repaired or replaced within this Warranty will remain under the original warranty for its remaining period.
  • For replacements, products must be returned in their original packaging, to avoid damage in transit.
  • The Warranty covers manufacturing defects identified within the warranty duration, including the cost of materials, replacement parts, labour, and shipping expenses.
  • Individual comfort preferences are not seen as manufacturing faults.
  • For manufacturing defects detected post-warranty, the cost of materials, replacement parts, and any labour or shipping expenses will be borne by the customer.